Market Researcher

Company Description

Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.

Team Description

Our Research & Design team crafts delightful experiences that make people's lives easier. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world.

Role Description

The Portfolio Research & Insights team is the go-to partner to identify and answer the most ambiguous/high-risk/unknown customer assumptions/decisions/hypotheses (i.e., one-way doors) in our company strategies and inform future strategic decisions. We enable the business and product to be able to execute its strategy with confidence which in turn is aligned with customer needs. You will partner with our Marketing org on GTM, marketing research and product research initiatives that will help guide Dropbox company innovations on a global scale. You’ll own market research for integrated marketing, collaborate with other researchers on company-wide initiatives, and also be an expert consultant for market research with your fellow team members and stakeholders.

Responsibilities

• Identify and prioritize market research initiatives that will have the most impact on the Dropbox business and customers
• Plan and conduct qualitative or quantitative research, such as in-depth interviews, focus groups, surveys, or win-loss analyses, to deeply understand the attitudes, behaviors, motivations, needs, and values of our customers, as well as identifying personas and segments
• Manage vendors conducting brand and marketing research
• Triangulate data from research and other sources to glean insights and actionable recommendations
• Communicate insights clearly, concisely, and in a thoughtful manner that influences others
• Partner with brand and marketing teams, as well as cross-functional partners in the product organization
• Enable others at Dropbox to conduct their own research and make customer-centric data-driven decisions

Requirements

• A background in Anthropology, Market Research, Psychology, Sociology, or a related field
• Professional experience conducting and leading marketing research, ideally in a B2C and B2B
• Hands-on experience with a variety of qualitative or quantitative research methodologies, including concept testing, message development & testing, segmentation, and survey research
• Demonstrated you can drive brand, business and marketing decisions based on research
• Worked in an ambiguous, fast-paced environment
• Collaborated with a cross-functional team spanning marketing and product
• A clear and concise communicator, as well as an engaging and persuasive storyteller
• Hands-on experience with Jupyter Notebooks, RStudio, SPSS, or similar research analysis tools, as well as Qualtrics or similar survey programming tools
• Improved and scaled research practices across an organization enabling others to conduct their own research

#LI-DNP

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).