Design Research Intern (Summer 2024)

Company Description

Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.

Team Description

Over the years at Dropbox, Emerging Talent has created a variety of internships, apprenticeships, and early-in-career full time opportunities to build pathways for exceptional early career professionals to succeed at Dropbox. Supported by a community of mentors, program graduates, and fellow participants, our Emerging Talent programs are the perfect place to start your career in tech.

Role Description

The Research & Insights team helps Dropbox see the world from other people’s perspectives. We employ a variety of methods to collect rich data that enables product and design teams to make better decisions for our users. 

We find that research has the greatest impact when tightly coupled with design and product decisions, so we work on interdisciplinary teams. You’ll be embedded with a team of designers, product managers, and cross functional partners across the organization. As you conduct research, you will be responsible for developing deep, research-driven product expertise. 

As an intern at Dropbox, you’ll be an integral member of the Research & Insights team, working and learning alongside our talented team. This is a full time summer internship for 40 hours/week for a period of 12 weeks. This is an opportunity to develop skills and expertise in research coordination and execution, cross-functional team collaboration, and actionable insight. Interns will be provided with one-on-one mentorship and feedback throughout their internship and will also be considered for a full-time offer upon graduation pending business need and performance.

Responsibilities

• Work closely with researchers and product teams to identify research questions 
• Examine existing insights and product designs to generate hypotheses about how we can improve Dropbox products through user experience and engagement.
• Design, plan, and execute user research projects in collaboration with other researchers, designers, product managers and data scientists.
• Conduct research using a range of qualitative methods and a subset of quantitative methods, such as surveys
• Communicate research findings and recommendations to stakeholders in compelling and creative ways

Requirements

• Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2024) in Anthropology, Business, Design, Humanities, Human-Computer Interaction, Information Science, Journalism, Liberal Arts, Neuroscience, Psychology, Sociology, (or similar); or have equivalent work experience with User Experience, Product, or Design teams
• Clear presentation and communication style
• Demonstrated skills for collaborating closely with others
• Experience conducting independent research (qualitative or quantitative)
• Desire to develop in Research career track as opposed to Design
• One sample that highlights your research approach (i.e. past work, a classroom report, a personal project)
• Bonus: experience with visual design and/or database management (e.g. SQL)

Total Rewards

The expected monthly rate for this role is C$6,500, subject to change.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).