Senior Program Manager, Marketing

Company Description

Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.

Team Description

Our Marketing team sets product positioning and strategy, manages product launches, and gathers customer insights. We’re responsible for maximizing our products' potential, in order to delight our users and help Dropbox grow. We partner with teams across the company, including Product, Sales, and Engineering.

Role Description

At the intersection of standards, knowledge, and consulting, the Global Marketing PMO team provides the operational muscle that guides Dropbox Global Marketing. We provide the process, tactical execution methods, and project management support to enable our teams to use our marketing strategies to hit business goals.

As a senior program manager within our team, you will drive process optimizations and efficiencies and develop tools to help Dropbox marketers execute the programs to achieve our goals. You will sit aside our integrated campaigns team, digital marketing centers of excellence, and marketing operations experts to create the blueprint to execute on their strategies and guide their programs from discovery to delivery to testing and optimization.

As a senior program manager, you will mentor other program managers leading high-visibility cross-functional programs, along with developing a marketing toolkit to maintain consistent and scaleable templates and frameworks for executing our work. As Dropbox launches new features and products and expands its customer base, you will also be looking for the best tools, practices, and operational efficiencies to help the team quickly pivot and make the greatest impact.

Responsibilities

• Lead global marketing’s annual and quarterly planning process - defining how the team will execute against its top priorities
• Develop, document and continually improve upon team processes including intake, resource allocation, keep the lights on work and product launches and releases
• Develop marketing program delivery tools in order to better scale our support
• Own our program management software, ensuring we are using the best solution for our needs and always seeking new solutions based on changing needs of the teams and our cross-functional partners
• Report on overall program delivery status and dependencies on a regular basis to marketing and executive leadership
• Regularly assess risk to high priority cross-functional programs and guide the team in mitigation efforts
• Leadership of high priority programs as a program manager tracking workstreams, dependencies, workback plans, roles and responsibilities documentation and regular status meetings

Requirements

• 8+ years of experience in marketing as a Program Manager, overseeing the end-to-end management of large-scale, cross-functional programs from initial discovery through delivery and ongoing optimization
• Experience with a variety of program management tools and choosing tool solutions for marketing teams
• Ability to review marketing metrics and data, along with company goals and objectives, to guide team members on programs and initiatives to prioritize
• Experience mentoring more junior program managers and guiding them to follow best practices and established processes
• Comfortable with delivering reports, status updates, presentations and analysis of marketing programs and results to executive leadership
• Experience program managing multi-million dollar integrated campaign efforts
• Experience creating scaleable frameworks and templates for integrated campaigns efforts
• Ability to mitigate risk to our prioritized programs and identify ways to unblock the team

Preferred Qualifications

• Experience working within a SaaS company
• Knowledge of marketing budgets and experience working directly with finance
• Experience working with product marketing, creating templates for GTM documentation

Total Rewards

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).