Staff Payment Specialist

Company Description

Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.

Team Description

Our Product team advocates for our users and our business, setting the vision for our growing family of products. We use data, research, strategy, and empathy to guide multidisciplinary teams toward a common goal, balancing diverse perspectives and empowering our teams to do great work. As we scale globally, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world in team that always focuses on we, not I, and creates delightful products that are worthy of trust.

Role Description

At Dropbox, we believe the future is built on great ideas. And great ideas don’t just come from the top; they come from everywhere. Our mission is to design an enlightened way of working. 

We are seeking a skilled Payments Operations Specialist to join our team. The ideal candidate will be responsible for optimizing payment processing costs by analyzing, strategizing, and implementing efficient payment routing solutions. Additionally, the candidate will negotiate with payments providers to secure favorable terms and rates.

Responsibilities

• Analyze current payment processing systems and identify opportunities for optimization to reduce costs.
• Develop and implement strategies to route payments through the most cost-effective gateways and processors.
• Monitor payment performance metrics and make data-driven decisions to improve efficiency and reduce expenses.
• Partner with Sourcing and Legal to provide information that help Dropbox negotiate contracts and terms with payments providers to secure competitive rates and favorable terms.
• Collaborate with cross-functional teams, including finance, engineering, and product, to implement payment optimization strategies.
• Stay updated on industry trends, regulations, and best practices related to payment processing.
• Troubleshoot payment processing issues and coordinate with technical teams for resolution.
• Provide regular reports and updates on payment processing performance and cost savings initiatives to management.
• Manage user entitlements in payment processor portals, authorized signatories, and support merchant account maintenance

Requirements

• 10+ years of experience
• Proven experience in payments operations, finance, or a related field.
• Must have owned KPIs and report them to leadership
• Must have experience working in companies that manage subscriptions
• Strong analytical skills and the ability to interpret complex data to drive decision-making.
• Excellent negotiation and communication skills.
• Knowledge of payment processing systems, gateways, and providers.
• Familiarity with regulatory requirements and compliance standards in the payments industry.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Experience working side by side with engineering teams

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).