Design Research RC, Research Operations

Company Description

Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.

Team Description

Our Research & Design team crafts delightful experiences that make people's lives easier. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world.

Role Description

The Research Operations team helps Dropbox see the world from our user’s perspectives. The research we’re doing aspires to make important improvements in the lives of the individuals, teams, and companies who use our product every single day to do their most meaningful work. We employ a variety of methods to collect rich data that enable product and design teams to make better decisions for the benefit of our customers.

As a Research Coordinator you’ll partner with research, design, and product across multiple areas to strategize and execute on various recruiting proposals. You’ll act as an integral part in the research, helping kick-off projects and leading the full-cycle participant recruiting process. You’re responsible for advising research on timelines and managing expectations, while keeping ethical protocols top-of-mind.

Responsibilities

• You own the entire process of recruiting participants for research studies, including identifying suitable candidates, outreach, and scheduling.
• Partner with researchers, designers, and product teams to develop effective recruitment strategies aligned with project goals.
• You advise research teams on realistic timelines for projects and managing stakeholder expectations regarding project progress.
• You are ambitious, with the ability to prioritize when faced with multiple projects and know when to ask for help
• Ensure the privacy and security of participant information and data in accordance with data protection regulations.

Requirements

• B.S. or B.A.
• 2+ years professional working experience
• Experience with using online collaborative document/spreadsheet tools
• You are able to prioritize multiple assignments, stay organized, and you enjoy sweating the details
• Experience with scheduling and calendar management tools
• Strong project management, organizational, communication and multitasking skills

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).